:root{
  --navy:#0b2545; --navy2:#13315c; --blue:#134074; --accent:#1f7a8c; --gold:#c9a227;
  --bg:#f4f6f9; --card:#fff; --line:#e3e8ef; --txt:#1c2733; --mut:#6b7280;
  --ok:#1f9d55; --warn:#d69e2e; --dang:#e53e3e; --info:#3182ce;
}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--txt);font-size:14px}
.hidden{display:none!important}
a{color:var(--blue);text-decoration:none}
button{cursor:pointer;font-family:inherit}

/* login */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,var(--navy),var(--blue))}
.login-card{background:#fff;padding:34px;border-radius:14px;width:340px;box-shadow:0 20px 60px rgba(0,0,0,.3);display:flex;flex-direction:column;gap:14px}
.login-card label{display:flex;flex-direction:column;gap:5px;font-weight:600;font-size:13px}
.login-card input{padding:11px;border:1px solid var(--line);border-radius:8px;font-size:14px}
.login-card button{background:var(--navy);color:#fff;border:0;padding:12px;border-radius:8px;font-weight:600;font-size:15px}
.err{color:var(--dang);font-size:13px;min-height:16px;margin:0}

.brand{display:flex;align-items:center;gap:10px}
.brand-mark{width:38px;height:38px;border-radius:9px;background:var(--gold);color:var(--navy);display:flex;align-items:center;justify-content:center;font-weight:800;font-size:20px}
.brand small{display:block;color:var(--mut);font-size:11px;font-weight:500}
.brand.small .brand-mark{width:32px;height:32px;font-size:17px}
.brand.small b,.brand.small small{color:#dfe7f3}

/* layout */
.app{display:flex;min-height:100vh}
.sidebar{width:230px;background:var(--navy);color:#cfe0f5;display:flex;flex-direction:column;padding:16px 0;position:fixed;top:0;bottom:0;overflow-y:auto}
.sidebar .brand{padding:0 18px 14px}
#nav{flex:1;padding:6px 10px;display:flex;flex-direction:column;gap:2px}
.nav-group{color:#7f9cc4;font-size:10px;letter-spacing:.08em;text-transform:uppercase;margin:12px 8px 3px;font-weight:700}
.nav-item{display:flex;justify-content:space-between;align-items:center;padding:8px 12px;border-radius:7px;color:#cfe0f5;cursor:pointer;font-size:13.5px}
.nav-item:hover{background:rgba(255,255,255,.07)}
.nav-item.active{background:var(--accent);color:#fff;font-weight:600}
.nav-item .badge{background:rgba(255,255,255,.2);border-radius:10px;padding:1px 7px;font-size:11px}
.logout{margin:10px 14px 0;background:transparent;border:1px solid #375b85;color:#cfe0f5;padding:9px;border-radius:8px}
.main{margin-left:230px;flex:1;min-width:0}
.topbar{background:#fff;border-bottom:1px solid var(--line);padding:14px 24px;display:flex;justify-content:space-between;align-items:center;position:sticky;top:0;z-index:5}
.topbar h1{font-size:19px;margin:0}
.view{padding:22px 24px}

/* cards / kpi */
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(165px,1fr));gap:14px;margin-bottom:22px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px}
.kpi .n{font-size:26px;font-weight:800;color:var(--navy)}
.kpi .l{color:var(--mut);font-size:12.5px;margin-top:2px}
.kpi.alert .n{color:var(--dang)}
.panel{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;margin-bottom:20px}
.panel h3{margin:0 0 12px;font-size:15px}

/* tabla */
.toolbar{display:flex;gap:10px;align-items:center;margin-bottom:12px;flex-wrap:wrap}
.toolbar input[type=search]{padding:9px 12px;border:1px solid var(--line);border-radius:8px;min-width:230px}
table{width:100%;border-collapse:collapse;background:#fff;border:1px solid var(--line);border-radius:10px;overflow:hidden}
th,td{padding:9px 12px;text-align:left;border-bottom:1px solid var(--line);font-size:13px;white-space:nowrap}
th{background:#f7f9fc;color:#51617a;font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.03em}
tr:hover td{background:#f9fbfe}
td.actions{text-align:right}
.btn{border:1px solid var(--line);background:#fff;border-radius:7px;padding:6px 11px;font-size:12.5px;font-weight:600;color:var(--blue)}
.btn:hover{background:#f0f5fb}
.btn.pri{background:var(--navy);color:#fff;border-color:var(--navy)}
.btn.pri:hover{background:var(--blue)}
.btn.dang{color:var(--dang);border-color:#f0c2c2}
.btn.sm{padding:4px 9px;font-size:12px}
.btn.ok{background:var(--ok);color:#fff;border-color:var(--ok)}
.pill{padding:2px 9px;border-radius:11px;font-size:11.5px;font-weight:700;display:inline-block}
.pager{display:flex;gap:8px;align-items:center;margin-top:12px;justify-content:flex-end;color:var(--mut)}

/* estados */
.st-confirmada,.st-recibido{background:#e6f0fb;color:#1c5fa8}
.st-en_casa,.st-en_preparacion,.st-en_curso,.st-sentada{background:#fff3d6;color:#96690e}
.st-en_camino{background:#e0e7ff;color:#4338ca}
.st-finalizada,.st-entregado,.st-realizada,.st-cerrada{background:#dff3e6;color:#1f7a44}
.st-cancelada,.st-no_show{background:#fbe3e3;color:#b13232}
.st-disponible{background:#dff3e6;color:#1f7a44}
.st-ocupada,.st-reservada{background:#fff3d6;color:#96690e}
.st-mantencion,.st-limpieza{background:#eef1f5;color:#51617a}
.st-abierta{background:#e6f0fb;color:#1c5fa8}

/* modal / form */
.modal{position:fixed;inset:0;background:rgba(10,20,40,.5);display:flex;align-items:flex-start;justify-content:center;padding:40px 16px;overflow:auto;z-index:50}
.modal-card{background:#fff;border-radius:14px;padding:22px;width:min(640px,100%);box-shadow:0 24px 70px rgba(0,0,0,.35)}
.modal h3{margin:0 0 14px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}
.form-grid.one{grid-template-columns:1fr}
.field{display:flex;flex-direction:column;gap:4px}
.field label{font-size:12px;font-weight:600;color:#51617a}
.field input,.field select,.field textarea{padding:9px;border:1px solid var(--line);border-radius:8px;font-size:13.5px;font-family:inherit}
.field.full{grid-column:1/-1}
.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:18px}
.kv{display:grid;grid-template-columns:190px 1fr;gap:6px 14px}
.kv dt{color:var(--mut);font-size:12.5px}
.kv dd{margin:0;font-size:13.5px;word-break:break-word}

/* flujo room service */
.flow{display:flex;align-items:center;gap:0;margin:8px 0 6px;flex-wrap:wrap}
.step{display:flex;flex-direction:column;align-items:center;gap:6px;min-width:112px}
.dot{width:38px;height:38px;border-radius:50%;background:#e6ebf2;color:#8a97a8;display:flex;align-items:center;justify-content:center;font-weight:800;border:2px solid #dde3ec}
.step.done .dot{background:var(--ok);color:#fff;border-color:var(--ok)}
.step.current .dot{background:var(--blue);color:#fff;border-color:var(--blue);box-shadow:0 0 0 4px #d6e6f7}
.step small{font-size:12px;color:#51617a;text-align:center;font-weight:600}
.step .sub{font-size:10.5px;color:var(--mut);font-weight:500}
.bar{height:3px;flex:1;min-width:26px;background:#dde3ec;margin-top:19px}
.bar.done{background:var(--ok)}
.two-col{display:grid;grid-template-columns:1.3fr 1fr;gap:18px}
@media(max-width:900px){.two-col{grid-template-columns:1fr}.form-grid{grid-template-columns:1fr}}
.muted{color:var(--mut)}
.right{text-align:right}
.mono{font-variant-numeric:tabular-nums}

/* board room service */
.board{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
.col h4{margin:0 0 10px;font-size:13px;text-transform:uppercase;letter-spacing:.03em;color:#51617a}
.card-o{background:#fff;border:1px solid var(--line);border-left:4px solid var(--blue);border-radius:9px;padding:11px;margin-bottom:10px;cursor:pointer}
.card-o:hover{box-shadow:0 4px 14px rgba(0,0,0,.08)}
.card-o b{font-size:13.5px}
.card-o .meta{color:var(--mut);font-size:12px;margin-top:3px}
@media(max-width:900px){.board{grid-template-columns:1fr 1fr}}

/* calls */
.call-list td{cursor:pointer}
.transcript{max-height:420px;overflow:auto;display:flex;flex-direction:column;gap:8px;padding-right:6px}
.turn{padding:8px 12px;border-radius:10px;max-width:82%}
.turn.agent{background:#eef4fc;align-self:flex-start}
.turn.user{background:#e8f6ee;align-self:flex-end}
.turn .who{font-size:10.5px;font-weight:700;color:var(--mut);text-transform:uppercase;margin-bottom:2px}
audio{width:100%;margin:8px 0}
.spin{padding:40px;text-align:center;color:var(--mut)}